Mission Statement
Our mission is to provide access to materials, information, and programs delivered by a courteous and informed staff to all members of the Forsyth County community.
Approved by the Forsyth County Public Library Board of Trustees on February 14, 2000

Vision Statement
The vision of the Forsyth County Public Library is to be responsive, innovative and caring in providing convenient, high quality services and facilities in a cost efficient manner to all members of our community.
Approved by the Forsyth County Public Library Board of Trustees on February 14, 2000

Customer Service Philosophy
The customer service philosophy of the Forsyth County Public Library is to provide accurate, timely, and consistent service in a courteous and informed manner to all who interact with our organization.
Approved by the Forsyth County Public Library Board of Trustees on November 18, 2002

Strategic Plan 2010-2011
We want our full community to have easy access to the broad services and programs of the library.

GOALS:
Goal 1: Make the Library More Convenient to Use
Summary: Residents of all ages will have frequent, easy and various ways to access library resources.

Strategy 1: Make our technology work effectively, easily, and intuitively to minimize patron and staff frustration and enhance self-service options.

Strategy 2: Provide assistance to patrons in the use of library services and access to information through knowledgeable staff and electronic tools.

Strategy 3: The Library will continuously improve services in response to changing user needs.

Strategy 4: Equalize service access points to population growth.

Goal 2: Foster Life Long Learning
Summary: Lifelong learning provides citizens with learning opportunities at all ages and in numerous contexts: at work, at home, at school and through leisure activities.

Strategy 1: Library users will be offered high-quality, relevant collections through active collection management by a professional, well-trained staff.

Strategy 2: Library users will be offered circulation and information services by a professional, well-trained staff.

Strategy 3: Library users will be offered high-quality, age-appropriate programming to support their educational and leisure needs.

Strategy 4: The library community will be enriched through the library’s collaboration with the county school system.

Goal 3: Maximize Operational Effectiveness
Summary: The Library will establish and maintain effective, efficient library processes.

Strategy 1: Ongoing training, communication, and management support will enable all staff to work effectively and competently and maintain a sound knowledge base in their areas of the organization.

Strategy 2: The Library will comply with governmental regulations, operating with a high level of accountability regarding financial and industry standards to protect the Library from liability, fines, and damage to image.

Strategy 3: Library facilities will be clean, safe, updated, and welcoming for patrons and staff.

Strategy 4: The Library will be recognized as a positive influence in the economic, educational, and cultural life of the community.

Strategy 5: Maintain up-to-date and reliable technology infrastructure, workstations, equipment, and software.