FCPL Unplugged! Help

FCPL Unplugged! Login Steps

The following login steps assume that your laptop or other device has already been setup for use with FCPL Unplugged! Before you can login, your laptop or other device must at least be set to get its IP address via DHCP. For many devices, no preliminary setup will be required. If you do need to manually adjust settings, see FCPL Unplugged! Setup Steps below.

Once your settings are correct and your laptop or other device finds the FCPL Unplugged! network, connect to the network and open up your Internet browser (Internet Explorer, Firefox, Google Chrome, etc.)

FCPL Unplugged! Setup Steps

Your laptop/device may not need any configuration changes in order to access FCPL Unplugged!  However, if you are not immediately able to connect, configure your laptop/device as follows (Note: You may need to have administrative rights to your computer in order to perform some of these steps. Please note any configuration settings that you do change so that you will be able to restore your current settings if needed when you finish using FCPL Unplugged!):
  1. Enable DHCP ("Obtain an IP address automatically") or set IP address to autoconnect.

  2. Remove all browser Proxy Settings.

  3. (Wireless Users Only) If you normally use a different wireless network (with a different SSID), your laptop or other device may not find the FCPL Unplugged! network automatically.  You may need to go into your wireless software and select "Refresh network list" or a similar network discovery option  , or you may need to set up the network manually per manual setup instructions below. 

(For Wireless Users Only) Manual Wireless Setup Steps if Still Not Connecting. Note: Detailed instructions used throughout these help pages are based upon using the Windows Wireless Network Connection program to connect to our wireless network.  Depending on your laptop provider, it is possible that you may have another program installed that has priority over the Windows Wireless Network Connections program. Please follow your manufacturer's instructions for use of your default wireless network configuration program, or click here for directions on how to make the Windows Wireless Network Connection program the default Windows program for configuration of wireless networks.

  1. Set Your Wireless Network Interface Card to use a network type of "Any available network (access point preferred)" or "Access point (infrastructure) networks only" mode.

  2. Enter the "FCPLUnplugged" SSID into your wireless network configuration software.

  3. Disable WEP and/or WPA on your Wireless Network Interface Card.

    Manual Wireless Setup Details for Windows Vista/7 Users
    Manual Wireless Setup Details for Windows 8/8.1 Users
    Manual Wireless Setup Details for Macintosh Mac OS X Users

FCPL Unplugged! Troubleshooting Steps. If you are still unable to connect to FCPL Unplugged! try the following steps (Note: You may need to have administrative rights to your computer in order to perform some of these steps.):

If you do not see the FCPL Unplugged! network or Welcome page:

  1. (Wireless Users Only) If your computer has an external wireless modem, make sure it is turned on.

  2. Make sure your network connection is set up to accept any security certificate.  All computers are different, but this setting is usually somewhere in the network or wireless settings.  You may see an icon near the lower right of your screen that you can double-click in order to access it.  Somewhere in the settings, you will see something referring to allowing remote sign in or accepting a security certificate.

  3. Adjust settings to or temporarily turn off any firewall software (such as Zone Alarm, Windows Firewall, or Norton Internet Security).  If you have installed any personal firewall or other blocking software, you may need to adjust settings or temporarily disable it to allow access to the FCPL Unplugged! service.  You may need to adjust settings to authorize access to the Forsyth County Public Library network and/or the Internet.  Instructions for doing this vary by product.  Please refer to your manufacturer's website or manual.

  4. After you have verified and corrected all of the above, reboot or power down and restart your laptop/network device.

  5. You may need to refer to your own computer/device manufacturer, reseller, or user manual or support website for further assistance with anything that is different from the instructions provided.  Select links to support websites are provided below for your convenience.

    Apple Users' Airport Support Pages
    AT&T Wireless Phone/Device Support Forum Links Page (Select your manufacturer and search for 802.11 or Wi-Fi)
    Blackberry Users' Support Pages (Search for Wi-Fi or 802.11)
    Bluetooth is not supported on the FCPL Unplugged! network.)
    Verizon Wireless Phone/Device Support (Select your model, then search for Wi-Fi or 802.11)

If you see the FCPL Unplugged! login page, but still cannot connect:

  1. To ensure  proper authentication and authorization to use Library resources, you may need to adjust your Internet browser privacy and/or security settings to allow use of cookies and referring URL information.


  2. Adjust settings to or turn off any firewall software (such as Zone Alarm or Norton Internet Security).  If you have installed any personal firewall or other blocking software, you may need to adjust settings or temporarily disable it to allow access to the FCPL Unplugged! service.  You may need to adjust settings to authorize access to the Forsyth County Public Library network and/or the Internet.  Instructions for doing this vary by product.  Please refer to your manufacturer's website or manual.

FAQ Terms & Conditions FCPL Unplugged! Quick Facts